FAQ · Kanackenhub

Everything you need to know about Kanackenhub

Honest answers about our game chairs, safety, payments and delivery so you know exactly what you are buying.

Our products are built to be as safe as possible and updated regularly. Still, any external software for games always carries some risk and you must be aware of that. Follow our setup guides exactly, avoid obvious trolling in game and use common sense to stay under the radar.
Delivery is fully automatic after your payment is confirmed. In most cases you receive your key or login within a few seconds in your email and in your Kanackenhub account. If you see nothing after ten minutes, check spam and other folders, then open a support ticket.
Depending on your region we offer different payment options like credit and debit cards, crypto and selected local methods. At checkout you always see every available method for you. All payments are processed through secure, encrypted providers.
Do not panic and do not keep guessing. Open a support ticket from your account, explain the problem clearly and attach screenshots or a short video. Our team checks your case and helps you step by step until it works or we know exactly what is wrong.
Digital products are normally non refundable but we want to be fair. If something on our side clearly fails and we cannot fix it for you, we review your case and may offer a partial or full refund. The exact rules are written in our refund policy page.
Yes, you need an account so we can store your orders, keys, updates and support in one place. Registration takes only a few seconds and makes it much easier for you to manage your products and get help quickly.

Need personal help for your setup

Our support at Kanackenhub is real humans who also game. Tell us what you play and what is not working and we guide you until you are ready to queue up.

Open support ticket